Frequently Asked Questions
Explore frequently asked questions about Luxehouze, covering shipping and more.What is Luxehouze?
Luxehouze is the leading marketplace to buy and sell authenticated luxury goods. We have rapidly become the most trusted and secure platform for true watch enthusiasts to explore and purchase high-end watches at the most competitive prices.
How do I search for a product on Luxehouze?
The easiest way to search for a specific luxury product on Luxehouze is by clicking the search option on the top right-hand corner of the website, and typing in the name of the product, or the brand.
How do I place an order at Luxehouze?
When you find a particular model that interests you or you want to purchase, contact us through WhatsApp or place an order through our website.
Do I need to create an account on Luxehouze to place an order?
While all you need is an email address to place an order with us at Luxehouze, we highly recommend that you do create an account for yourself, so that you can utilize the perks of being able to curate a wishlist of your favorite products and enjoy special offers.
How do I keep up with Luxehouze latest arrivals and offers?
You can sign up for our newsletters by joining our mailing list at the bottom of the website, and keep up with the insider updates on our latest collections, invites to private events, and other personalized offers.
How can I contact Luxehouze?
You can contact us through WhatsApp on +62 812-7565-6510 or E-mail, or by filling out the contact form with your specific query and be assured that our support team will respond to you shortly.
Can I cancel, return or request a refund for my order?
All sales are final. Luxehouze does not provide refunds, exchanges or cancellations for change of mind or other reasons not attributable to Luxehouze or the goods purchased.
Where the goods delivered are materially inconsistent with the agreed specifications, including but not limited to issues of authenticity, or where a customer is otherwise entitled to a remedy under applicable law, Luxehouze will provide the applicable remedy in accordance with such law.
Customers should notify Luxehouze of any claim as soon as reasonably practicable and provide valid supporting evidence to enable us to verify and assess the claim. Nothing in this policy excludes, restricts or otherwise affects any rights or remedies available to customers under applicable law.
Where the goods delivered are materially inconsistent with the agreed specifications, including but not limited to issues of authenticity, or where a customer is otherwise entitled to a remedy under applicable law, Luxehouze will provide the applicable remedy in accordance with such law.
Customers should notify Luxehouze of any claim as soon as reasonably practicable and provide valid supporting evidence to enable us to verify and assess the claim. Nothing in this policy excludes, restricts or otherwise affects any rights or remedies available to customers under applicable law.
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